Stop the flow – right now
- Stop using water
- Do not keep flushing
- Keep children and pets away from sewage
- Do not use chemicals to try to clear it
- Check outside safely, without entering standing sewage
What to tell the dispatcher
- What is backing up, and where
- When it started
- When the tank was last pumped
- Whether the system is conventional or aerobic
- Whether it is one fixture or the whole house
- Whether sewage is surfacing outside
Why this cannot wait until Monday
A backup is a health and property problem, not just a slow drain. Sewage in a home needs prompt attention, and continued water use can make it worse. Emergencies are triaged first.
See repair and pumping for related help.
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For an emergency, mark urgency as Emergency – backup in the house on the form.